Terms of Service

Last Updated: May 23, 2026

Welcome to Richual (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, products, and services, including any purchases made through our website.

By accessing or using the Richual website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Use of Website

You agree to use this website only for lawful purposes and in accordance with these Terms. You may not:

Use the website in any way that violates applicable laws or regulations
Attempt to interfere with the website’s security or functionality
Use automated systems or bots to access the website without permission
Copy, distribute, or exploit website content without written consent

We reserve the right to refuse service or terminate access to the website at our discretion.

2. Products & Orders

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel orders at any time.

We make every effort to display product colors, descriptions, and images accurately, but we cannot guarantee your device will display them exactly as intended.

Once an order is placed, you will receive an order confirmation email. This does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order for any reason, including suspected fraud or unauthorized transactions.

3. Pricing & Payment

All prices are listed in U.S. dollars unless otherwise stated.

We reserve the right to change pricing at any time without notice. Payment must be received before an order is processed and shipped.

By providing payment information, you represent and warrant that you are authorized to use the selected payment method.

4. Shipping

Shipping timelines are estimates and are not guaranteed. Richual is not responsible for delays caused by carriers, weather, customs, or other circumstances outside our control.

Risk of loss transfers to the customer once the package has been delivered to the shipping carrier.

Customers are responsible for providing accurate shipping information. We are not responsible for lost packages due to incorrect addresses entered at checkout.

5. Returns & Exchanges

Please refer to our Return Policy for details regarding returns, exchanges, and eligibility requirements.

We reserve the right to deny returns that do not meet our policy requirements.

6. Intellectual Property

All content on this website — including logos, branding, product names, graphics, images, videos, text, and designs — is the property of Richual and protected by intellectual property laws.

You may not reproduce, modify, distribute, or commercially use any content without prior written permission.

7. User Content

If you submit reviews, photos, comments, tagged social media content, or other materials to us, you grant Richual a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display that content for marketing and promotional purposes.

You represent that you own or have permission to share any content you provide.

We reserve the right to remove any content we consider inappropriate, offensive, or misleading.

8. Promotions & Discount Codes

Promotional offers, discount codes, and giveaways are subject to change or cancellation at any time.

Discount codes may not be combined unless explicitly stated and may exclude certain products or collections.

9. Disclaimer

This website and all products are provided “as is” and “as available” without warranties of any kind, either express or implied.

To the fullest extent permitted by law, Richual disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, Richual shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of the website or products purchased through the website.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Richual, its owners, employees, affiliates, and partners from any claims, damages, liabilities, costs, or expenses arising from your use of the website or violation of these Terms.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Ohio, without regard to conflict of law principles.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will become effective immediately upon posting to the website.

Your continued use of the website after updates constitutes acceptance of the revised Terms.

15. Contact Information

For questions regarding these Terms, please contact:

Richual
Email: hello@richualpilates.com
Website: www.richualpilates.com